We work with clients across a number of different sectors to better understand the views, motivations and de-motivations of their employees as a way of improving morale, retaining valued staff and increasing productivity.
Over the past two years we have worked with an NHS special authority to explore staff engagement levels. The organisation employs over 2,000 staff at sites across the country. Using a combination of an online survey and postal questionnaires we explored employee views of working life, relationship with managers and career development. Using key driver analysis we identified the critical factors impacting staff engagement and employee expectations.
The findings have been used to implement a range of initiatives launching a new corporate communications strategy and improving staff engagement with customer service delivery. Our 2013 follow-up survey measured the effectiveness of previously introduced initiatives, providing ammunition for a more systematic approach to future staff engagement.