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Stakeholder engagement

First TPE Stakeholder survey

For the fifth year running, First TransPennine Express wanted to carry out research with stakeholders to assess their perceptions of the organisation among stakeholders, and to gain views on its communications activity. mruk research has carried out this research to understand use and perceptions of First TPE's services, identify priorities that should be addressed and scope for improvement and discuss communication.

The survey was initial conducted over the telephone but is now conducted using a web survey. Participants include transport executives, MPs, transport operators and other public sector bodies.

Case studies:

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